CEO
Welcome Statement:
Customizable welcome statement video of your
CEO. (Time: Approximately 1-2 minutes depending
on your content)

Introduction
Presentation explaining the objectives of the
course and how your organization’s success
depends on the ability of its employees to
interact well with people that are different
from themselves. This section also contains a
brief online tutorial of how to navigate and use
course features. (Time: 2 minutes)
What is Diversity?
Presentation outlining how most people tend to
automatically think about differences in race or
gender. Yes, diversity does pertain to
differences and race and gender,
but diversity
also pertains to more subtle differences such as
… (Time: Approximately 2-3 minutes)
Facts About Diversity
Interactive exploring 10 interesting facts and
statistics about diversity in the United States.
(Time: Approximately 2-3 minutes)
Business Advantages of Diversity
Presentation portraying how diversity isn’t only
the "right thing to do both ethically and
professionally,"
but rather implementing
diversity and inclusion programs will directly
benefit your company’s bottom line. (Time:
Approximately 2 minutes)
Exercise
Interactive exercise to illustrate a key point-of-view learning point that we refer to
throughout this course. (Time: Approximately 1.5
minutes)
Your Government at
Work
Presentation outlining what laws exist and how
our government assists in creating a workplace
of equality and respect. (Time: Approximately 2
minutes)
Exercise
Interactive exercise exploring perceptions and
how our brain subconsciously stereotypes
information. (Time: Approximately 2-3 minutes)
From Stereotypes to Prejudices
Presentation illustrating how human beings have
to realize that we all have prejudices of your
own and need to explore how integral they may be
to our decision-making. (Time: Approximately 2
minutes)
Conflict video & Interactive
Video and interactive exploring what happens
when a diversity misunderstanding occurs. (Time:
Approximately 2 minutes)
Intent vs. Impact
Presentation portraying how your intentions may
be good, but the impact your behavior has may be
different from the other person's viewpoint.
(Time: Approximately 2 minutes)
Conflict Resolution Video
Follow-up to the previous conflict video
illustrating how a manager, along with the
coworkers involved in a misunderstanding, may
address and work through the conflict at hand.
(Time: Approximately 2 minutes)
Micromessages
An interactive exercise exploring a phrase
repeated 4 times with inflection and emphases on
different words to show how even the smallest
micro- messages can have a big impact on how
communications are perceived. (Time:
Approximately 2 minutes)
The
Fine Line
Presentation outlining how humor can unify
teams, form friendships and relieve office
stress. But, determining where the lines are
drawn between a simple joke and disrespectful
behavior can be blurred. (Time: Approximately 2
minutes)
Cultural Differences
Presentation explaining differences due to
culture and geographic location. (Time:
Approximately 2 minutes)
Cultural Differences Scenario and Follow Up
Vignette with two colleagues from different
cultures and geographic locations engaged in a
meeting with cultural boundaries. We then
explain how these boundaries, even the smallest,
can impact how a message is received. (Time:
Approximately 3 minutes)
World
Perspectives Exercise
Interactive exploring countries, their cultural
backgrounds and fun facts outlining how to (and
how not to) communicate and conduct business in
particular countries. (Time: Approximately 2-10
minutes depending on how many cultures are
explored)
What Are
My
Employer’s Policies?
Interactive allowing your company to place your
diversity and inclusion policies into our
e-learning course. We then allow for an employee
to email these policies to themselves or print
the document. (Time: Approximately 2 minutes)
Inclusion: Harnessing Diversity
Presentation outlining how the concept of
diversity in the workforce goes beyond simply
recognizing and respecting differences or
adhering to Equal Employment Opportunity
requirements. To harness the true power of
diversity, we must also practice inclusion.
(Time: Approximately 2 minutes)
Inclusion and You
Presentation illustrating steps that you, as an
individual, can do to practice inclusion. (Time:
Approximately 3 minutes)
Talent Selection Video
Vignette exploring the difficulties a co-worker
is having between hiring who’s comfortable versus
whose best for the job. We then watch, after
some coaching from her boss, what decision this
coworker makes. (Time: Approximately 2 minutes)
What
Would
You
Do?
Two interactives each presenting a situation and
diversity challenge that you could very well be
faced with in your organization. The viewer is
then challenged to make the best choice based on
what they have learned and then
receives the
explanation to their choice. (Time:
Approximately 3 minutes each)
An optional Manager's
Toolkit can also include the following modules:
Talent Selection
Video
Vignette exploring the difficulties a coworker
is having between hiring who’s comfortable
versus whose best for the job. We then watch,
after some coaching from her boss, what decision
this coworker makes. (Time: Approximately 2
minutes)
Diverse
Recruitment Checklist
Narrative outlining a checklist, that in
conjunction with our “4-step management thought
process”, employees and supervisors can utilize
to ensure that your recruitment process is a
fair, respectful, and inclusive experience.
Talent Section Video – Follow-up
Follow up video to the talent selection video
illustrating how an employee can screen out the
merit-irrelevant characteristics of a candidate
and hire the most suitable candidate based on
merit-relevant characteristics. (Time:
Approximately 2 minutes)
Performance
Feedback
Video exploring the challenges managers face
when conducting a performance review or when
addressing performance issues.
Feedback vs.
Criticism
Narrative explaining the differences between
feedback and criticism when faced with the
challenge of reviewing employee performances.
Delivering
Effective Feedback
Narrative outlining 3 steps a supervisor or
employee can do to effectively deliver feedback.
Performance
Feedback – Follow-up
Follow-up video to the performance feedback
portraying how an employee can positively engage
a colleague by using his/her feedback as a
mentoring or coachable opportunity.
Mentoring
Diversity
Interactive demonstrating how as leaders we must
all mentor diversity in order to foster the next
generation of diverse leaders.
Working
Across Generations
4 interactive modules teaching today’s 4
generations, their histories, the “gaps” that
can occur in communication and understandings,
along with effective tips that we can use while
interacting with diverse age groups.
Post-Assessment Test
A multiple choice test designed to review key
learning points, policies and procedures that
you have learned. (Time: Approximately 5-7
minutes)
Conclusion
Final presentation reiterating how diversity
represents a tremendous source of strength if we
learn how to use our differences to our
advantage. (Time: Approximately 2 minutes)
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